At orin23, protecting your personal information is a core commitment, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and the rights you hold as a Member of Indonesia's premier English-language online betting platform. We encourage you to read this document in full before registering or depositing.
These highlights summarise our key data practices. They do not replace the full Privacy Policy below, which all Members are required to read and accept.
Every page, every session, every transaction on orin23 is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal data travel exclusively over secure, encrypted channels.
orin23 collects only the personal data strictly necessary to operate your account, process payments, verify your identity (KYC), and comply with our responsible gaming obligations. We do not collect data for resale.
Your data is never sold to advertisers or data brokers. We share Member information only with trusted service partners — payment processors, game providers, and fraud prevention services — strictly on a need-to-know basis.
All Member records are stored on hardened servers with restricted access controls, regular security audits, and automated intrusion detection. Data at rest is encrypted using industry-standard AES-256 protocols.
As an orin23 Member, you have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within five business days.
We will only send you promotional emails, SMS messages, or in-platform notifications if you have opted in. You can withdraw your marketing consent at any time via your account settings or by contacting our support team.
This Privacy Policy ("Policy") describes how orin23 ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data relating to individuals ("Members", "you") who access or use the orin23 online betting and gaming platform available at orin23.bio, including all associated sub-pages, mobile web interfaces, and API integrations.
orin23 acts as the data controller for all personal data collected directly through the Platform in connection with account registration, identity verification, financial transactions, and customer support interactions. Where orin23 engages third-party processors (e.g., payment gateways, game studios), those processors act as data processors under our written instruction and are contractually bound to process data only for the purposes specified by orin23.
This Policy applies to all individuals who:
This Policy does not apply to third-party websites, applications, or services that may be linked from or integrated with the orin23 Platform. orin23 is not responsible for the privacy practices of any third party.
orin23 collects personal data through several channels. The categories of data we collect and the circumstances in which we collect them are detailed in the table below:
| Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP / SIM / Passport), selfie or ID photograph | Account registration; KYC verification request |
| Contact Data | Email address, mobile phone number, city or region of residence (e.g., Jakarta, Surabaya, Bandung, Bali) | Account registration; support interactions |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), USDT TRC-20 wallet address, transaction history, deposit and withdrawal amounts in IDR or USDT | Deposit / withdrawal requests; payment verification |
| Betting & Gaming Data | Wager history, game session logs, mix parlay (accumulator bet) slips, win/loss records, bonus redemption history, responsible gaming limit settings | All betting and gaming activity on the Platform |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, device fingerprint, geolocation data (city-level), session timestamps | Each Platform visit; login event |
| Usage Data | Pages visited, features used, search queries, click paths, time-on-page, referral source (UTM parameters) | Continuous during active Platform sessions |
| Communication Data | Support ticket content, live chat transcripts, email correspondence, complaint submissions | All customer support and formal correspondence interactions |
| Marketing Preference Data | Communication channel opt-in / opt-out status, promotion history, preferred notification type | Account settings; subscription / unsubscription events |
orin23 uses Member personal data for specific, defined purposes only. We do not process personal data in a manner incompatible with the purposes for which it was collected. The primary purposes for which orin23 uses personal data are:
orin23 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
orin23 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and — where you have consented — to understand how Members use the site. The following cookie categories are in use:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, CSRF protection, load balancing. The Platform cannot function without these cookies. | No — exempt |
| Functional | Remembering your language preference, display settings, and responsible gaming limit configuration between sessions. | No — legitimate interest |
| Analytics | Aggregated, anonymised data on page visits, session duration, and feature usage to improve Platform performance and UX. | Yes — opt-in consent |
| Marketing | Tracking whether you arrived via a promotional campaign and attributing bonus eligibility to the correct referral source. No cross-site behavioural profiling is conducted. | Yes — opt-in consent |
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent access to the Platform. Disabling analytics or marketing cookies will not affect your ability to place bets or make transactions.
orin23 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under contractual data processing agreements:
orin23 is an internationally operated platform serving Members across Indonesia, including in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and the wider archipelago. To deliver a reliable, globally redundant service, certain personal data may be processed by servers or service providers located outside Indonesia.
Where such international data transfers occur, orin23 ensures that appropriate safeguards are in place, including:
By using the orin23 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia. orin23 does not transfer your data to jurisdictions that lack adequate data protection standards without the safeguards described above.
orin23 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Active Member Account Data | Duration of active membership + 5 years post-closure | Legal obligation; audit trail |
| Financial Transaction Records | 7 years from the date of each transaction | Financial record-keeping obligations |
| KYC / Identity Documents | 5 years post-account closure | AML and identity verification requirements |
| Betting & Gaming Logs | 5 years from each recorded event | Dispute resolution; responsible gaming monitoring |
| Customer Support Records | 3 years from resolution date | Dispute resolution; service quality monitoring |
| Marketing Consent Records | 3 years from last consent event | Evidence of lawful processing basis |
| Technical / Log Data | 12 months from collection | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and Platform improvement purposes.
As a Member of orin23, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our Data Privacy team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a full response within five (5) business days.
Request a full copy of all personal data orin23 holds about you, along with details of how it is processed and stored.
Request correction of any inaccurate or incomplete personal data held in your orin23 account without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that orin23 restrict processing of your data while a dispute regarding accuracy or lawfulness is being resolved.
Request an export of your personal data in a structured, commonly used, machine-readable format (CSV or JSON) for transfer to another controller.
Object at any time to processing based on legitimate interests, including direct marketing. We will cease that processing upon receipt of a valid objection.
orin23 implements a comprehensive, layered security architecture to protect Member personal data against unauthorised access, disclosure, alteration, and destruction. Our key technical and organisational security measures include:
The orin23 Platform is strictly intended for adults aged 21 years and older. orin23 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our KYC process for all Members.
If orin23 becomes aware that personal data has been collected from an individual who has misrepresented their age and is in fact under 21 years of age, we will:
If you are a parent or guardian and believe your child has registered on the orin23 Platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take immediate action.
orin23 reserves the right to amend, update, or replace this Privacy Policy at any time. Changes may be made in response to evolving legal requirements, changes in our data processing activities, new product features, or feedback from Members and regulators.
When material changes are made to this Policy, orin23 will:
Your continued use of the orin23 Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amended Policy, you must cease using the Platform and may close your account by contacting [email protected].
orin23 recommends that all Members review this Privacy Policy periodically to stay informed of how we protect and manage your personal data. The current version of the Policy is always available at orin23.bio/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or the way orin23 processes your personal data, please contact our Data Privacy team using the details below. All enquiries are handled in English and Indonesian.
| Contact Channel | Details | Response Time |
|---|---|---|
| Email — Privacy Enquiries | [email protected] (subject: "Privacy Enquiry") | Within 48 hours |
| Email — Data Rights Request | [email protected] (subject: "Data Rights Request") | Within 5 business days |
| Email — Data Breach Report | [email protected] (subject: "Security Concern") | Within 24 hours |
| Live Chat Support | Available via the orin23 Platform 24/7, 365 days a year, in both English and Indonesian | Immediate during staffed hours |
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. orin23 is committed to resolving all privacy complaints fairly, promptly, and transparently, and we encourage Members to contact us directly in the first instance to allow us the opportunity to address your concerns before any formal escalation.
orin23 operates a 24/7 support team staffed by English and Indonesian speaking agents. Peak staffing hours are 08:00–22:00 WIB (Western Indonesia Time, UTC+7), during which response times are typically well within the targets listed above.
Our support team handles all data privacy requests in English and Indonesian. Whether you want to access your data, update your marketing preferences, or simply learn more about how orin23 keeps your information safe — we're ready to help.